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Frequently Asked Questions
System audio track not found
System audio is supported with some limitations depending on your operating system: Microsoft Windows and Chromebook support Entire screen or Chrome tab. Mac OSX and Linux only support Chrome tab. Recording from a specific application is not supported by any operating system. These limitations are imposed by Chrome and there is nothing we - or other Chrome extensions - can do about it.
How can I enable camera and microphone permission?
When you start a recording with camera or microphone for the first time the extension will ask you for permissions. If you accidentally denied you can restore them by following these steps: Open settings in new tab Click on the Scre Menu icon and select Settings Select the Recording Permissions tab Click the Fix in new tab button Enable permissions OR Right click on the extension's icon in Chrome Select Options [Enable p
How to play screen recordings?
Videos you save from the Screen Recorder - Scre.io are in WebM format. A WebM Video file is supported and opened by most web browsers. If you get a black screen it means that the player does not support this format. We recommend to play the videos in the browser with Scre or with VLC Media Player. Steps Open Scre Click the Menu icon Select Video Player Click Open or drag and drop the video file you want to play in Scre window Thi
When i try to play the video is just a black screen?
This means you player does not support WebM format. Please use a different player like Chrome or VLC Media Player. Please follow instructions on how to play screen recordings?
How to record seekable videos?
You can use the Optimize video feature to make videos seekable. This will allow you to navigate through the video and skip parts of it. You can click on the Optimize button after you recorded a video. This button is also available on the Latest Videos and Video Player pages, so you can always optimize videos even if you recorded them with an older version of our Screen Recorder. Creating seekable videos requires quite some memory and cpu depending on the length of your video. Some users rep
Is there a recording time limit?
The extension does not have any recording limit. We have recorded up to 4 hours and some users reported 6-8 hours recordings. Please note that especially on Windows the optimization process requires a lot of resources and may fail on long videos. Please refer to this article to find information on how to disable this option.
Where can I find my recordings?
When you click on Save the video will be saved in your Downloads folder. You can access all your Chrome downloads from the chrome://downloads page by clicking the Chrome menu in the top right corner and then Downloads. If you still can't find the video you can try to restore it from the Latest Videos page.
Missing audio in saved video
If you selected to record audio from a supported source, please follow instructions on how to play screen recordings?
My computer hangs / freezes when I stop a long recording "Not Responding"
By default the extension will try to optimize the video and make it seekable. This process requires quite some memory and could freeze your computer when working with long videos. If you are experiencing this issue you can disable the "Optimize video" option in the settings. The recorded videos will now be available immediately after you stop recording. If you want a seekable video you can also try to optimize it from the "Latest Videos" page. Open the menu Go to "Settings" Disable "O
Supported video file formats
Scre records webm video files which are supported by many video sharing platforms like YouTube or Vimeo. Chrome does not support recording to mp4 and that's the reason we can not output to this format. We are working to provide full support for mp4 format with a desktop application that will come later this year. Some extensions claim to record to mp4 but this is either poorly working (slowing down / crashing your computer) or they just replace the webm extension with mp4, but these vid
How to record System audio in MacOS? System audio track not found
In MacOS recording System audio from "Your Entire Screen" or "Application Window" is not supported. This is a fundamental limitation of MacOS, for security reason the operating system doesn’t allow the browser to access the entire system audio. However you can always record the Audio from a Tab when choosing "Chrome Tab" instead. Steps Open Screen Recorder - Scre.io Select "Screen Only" Select "System + Mic." or "System" Click "Start Recording" Switch to "Chrome Tab" Sel
How can I skip / navigate parts of the video?
Videos produced by Chrome are not seekable by default. To make them seekable we provide the Optimize video option. This requires quite some resources to process large videos and can therefore be disabled from the Settings page. In this case you can still optimize the video manually after the recording or by opening the Latest Videos page, selecting the video and clicking Optimize.
Can I share my video to YouTube?
Yes, Scre creates a webm video which can be uploaded to YouTube. Please refer to YouTube's documentation about Supported YouTube file formats.
Is the screen recorder free?
Most of the features are completely free and there is no need to sign up. All the old features will be free forever and we only plan to require a Premium account for a limited set of new features (ie: screen with camera recoding). If you start using Scre today and love some of the free features please be assured we will never charge you for using it.
How do I update to the latest version?
Updates are handled by Chrome and are usually applied when you restart it. If you want to make sure to get the latest version as soon as possible you can follow these steps: Open the Chrome extensions settings page: chrome://extensions Enable Developer mode Click Update Disable Developer mode
How to enable screen recording permission on Mac?
For privacy reasons Mac does not allow applications to record your screen by default. To enable it you can follow these steps: Open System Preferences Open Security & Privacy Select Screen Recording from the list on the left side Click the checkbox for Google Chrome
How do you become a beta tester?
If you are interested to join the beta testers community, sign up here: https://rszkm99fhag.typeform.com/to/B5KdzBnk This will allow us to release new features to a number of users and get early feedback before releasing it to everybody else. Follow un on Twitter Join the Discord Community Follow un on YouTube